At OpenDoor (“we,” “our,” “us”), protecting the privacy and personal information of our clients, website visitors, and prospective clients is a core priority. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in connection with our website and our legal services.
By accessing or using our website and services, you consent to the practices described in this policy.
1. Interpretation & Definitions
1.1 “Personal Information”
“Personal information” means any information that identifies an individual or by which an individual can be identified, either alone or in combination with other information. Examples include:
- Name, address, email, phone number
- Date of birth
- Financial information (e.g., payment details)
- Property transaction details
- Communications and correspondence
1.2 “Website”
Refers to this website as well as any subdomains under our control.
2. Information We Collect
We collect personal information in the context of providing legal services and managing our website.
2.1 Information Collected Directly
We collect information you provide when you:
- Submit contact or consultation request forms.
- Engage our legal services.
- Communicate with us via email, telephone, or in person.
- Subscribe to newsletters, updates, or marketing communications.
- Subscribe to newsletters, updates, or marketing communications, Example:
- Contact details (name, email address, phone number)
- Matter information (transaction type, property address, legal instructions)
- Billing and payment information
2.2 Information Collected Automatically
When you interact with our website, we may collect information automatically using cookies and similar technologies, including:
- IP address
- Browser type and version
- Pages visited and time of visit
- Device and operating system
- Referring websites
This information is used for analytics and improving website functionality.
3. How We Use Your Information
We use personal information for the following purposes:
3.1 Provide Legal Services
- Opening and managing legal matters
- Preparing documents, correspondence, and advice
- Communicating with clients, counsel, and third parties
3.2 Website & Service Improvements
- Analyzing usage trends
- Enhancing website performance and content
- Troubleshooting and optimizing user experience
3.3 Communications
- Responding to inquiries and service requests
- Sending service updates, newsletters, or legal information (only with consent where required)
- Client relationship management
3.4 Billing, Payments & Records
- Processing invoices and payments
- Retaining records in accordance with legal and regulatory requirements
4. Cookies & Tracking Technologies
4.1 What Are Cookies?
Cookies are small text files stored on your device when you visit a website to improve functionality and user experience.
4.2 How We Use Cookies
We may use cookies to:
- Remember user preferences.
- Analyze trends and usage patterns.
- Monitor and improve website performance.
You may disable cookies through your browser settings; however, doing so may affect your ability to use certain website features.
5. Disclosure of Personal Information
We do not sell, rent, or trade personal information. Disclosure may occur in limited circumstances, including:
5.1 With Your Consent
We may share information if you authorize it or request it.
5.2 Service Providers
We may disclose information to trusted third parties who support our operations (e.g., hosting providers, payment processors, legal service vendors), subject to confidentiality obligations.
5.3 Legal Obligations
We may disclose information if required by law or legal process (e.g., court order, statutory requirement, law enforcement).
5.4 Professional Obligations
As a law firm, we may disclose personal information to:
- Opposing counsel or third parties as required for legal services
- Compliance and regulatory bodies, as necessary
6. Data Retention & Security
6.1 Retention
We retain personal information for as long as needed to:
- Fulfill the purposes for which it was collected.
- Meet legal, tax, or accounting requirements.
- Defend or exercise legal claims.
6.2 Security Measures
We are committed to protecting your personal information through:
- Administrative safeguards (policies, training)
- Technical safeguards (encryption, secure servers, firewalls)
- Physical safeguards (access controls, secure storage)
While we strive to protect information, no online system is completely secure. We cannot guarantee absolute protection against unauthorized access.
7. Your Rights & Choices
Depending on applicable laws, you may have the right to:
- Access and receive a copy of your personal information.
- Request correction or deletion of inaccurate or incomplete information.
- Withdraw consent (where consent is the basis for processing).
- Opt out of marketing communications.
To exercise these rights, please contact us at the details below.
8. Third-Party Links & Services
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for their privacy practices.
We encourage you to review the privacy policies of any external sites you visit.
9. Children’s Privacy
Our services are not directed to minors under the age of 18. We do not knowingly collect personal information from minors without parental consent.
10. Changes to This Privacy Policy
We may revise this Privacy Policy to reflect updates in our practices or legal requirements.
We will post the updated policy on our website with the revised effective date. Continued use of the website or services after changes constitutes acceptance of the updated policy.
11. How to Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
OpenDoor
902-5770 Hurontario Street,
Mississauga, ON L5R 3G5
Phone: 416-879-8623
Email: [email protected]
